SHIPPING & HANDLING
-ORDER CONFIRMATION:
Thank you & Next Steps: Interior Mojo will now email your order confirmation. Upon placing your order, Interior Mojo will email you with the tracking information for UPS or FedEx Ground. PLEASE NOTE: If you are still waiting to receive an order receipt, your order did not go through; please email us at mojo@interiormojollc.com for assistance.
-LEAD TIMES:
Two to four weeks for Preserved Foliage.
Six to eight weeks for all other categories.
All products are MADE TO ORDER; our lead time may change throughout the year depending on order volume. We strongly suggest checking current lead times. Interior Mojo llc is not responsible for 3rd party delays.
-TRACKING INFORMATION:
We will make sure you receive your tracking information e-mail prior to shipping.
-CANCELLATIONS:
FOR YOUR PROTECTION: If you wish to cancel or change an order, You must do so in writing via email prior to shipping. If you request a cancellation after your order has shipped, you will be responsible for all transportation costs to and from our warehouse as well as a 20% restocking fee.
-RUSH ORDERS:
Of course, we take our time with custom orders due to the need for the graphics team to generate proofs and obtain customer approval. The fee for rushed orders is 4.5% of the total order. Not available for items made with acrylic or MDF.
-FUTURE SHIP DATES;
We will do our best to accommodate a delayed ship date. Please realize this is not easy for us, so it is impossible to guarantee.
-BACK ORDERS:
We do everything possible to ship your full order within our lead time. Occasionally pillows may be back ordered due to our assembly process. Back-ordered items will be marked as such on your invoice and will be shipped as soon as possible.
-CUSTOM ORDERS:
Interior Mojo is always open to accommodate requests for customized products. We will send the image proofs of all customized items to your primary email. Please review the proof thoroughly to prevent any mistakes.
Custom approvals are easy, as well as shipping & deliveries
Please avoid any delay by confirming the proof right then and there. Not available for items made with acrylic or MDF.
-DESIGN FEES:
All customized products (other than Create Your Own) will be charged a design fee. Design fees are either $10 or $39, depending on the change requested, and an additional $39/half-hour of design work; a design fee estimate will be provided and approved in writing before any proofs can be sent. A design fee deposit will be charged after approval or design fee is received; the deposit will be applied to the final design fee on a customer’s invoice.
NO PROOFS OR PRODUCED PRODUCTS WILL BE SENT WITHOUT RECEIPT OF THE DESIGN FEE DEPOSIT.
-FRAME/MOULDING:
A list of molding types is available upon request; products that have been purchased without standard/listed molding are NON-RETURNABLE.
A fee may be applied for certain molding types; please email us at mojo@interiormjollc.com for more information.
-CUSTOM VINYL MAT-RUG-RUNNER, PLACEMAY & DESKMAT
"CREATE YOUR OWN”: FREE of charge!
VINTAGE VINYL MATS-RUGS-RUNNERS & FLOORCLOTHS:
We are happy to help customers with specific size requirements, we remind our customers that only some patterns will be able to fit the exact dimensions due to the aspect ratio of the pattern. Please email mojo@interiormojollc.com when requesting a quote; please provide the pattern number, color, and preferred dimensions; we will do our best to have a quote returned to you within 24 hours.
-CHANGE ORDERS:
You may add to or change an order at any time up to one week post-order date. You may only add to or change items once per order to prevent potential errors. Please submit a change order request to
mojo@interiormojollc.com.
These must be approved in writing before your order can enter production.
-CREATE YOUR OWN: FREE of charge!
-COMBINING/SPLITTING ORDERS:
We process orders separately, one per every order. If Separating Orders, please send an explicit email request to mojo@interiormojollc.com and we will do everything to help.
We do not suggest splitting orders, as this may delay your order due to the additional processing required. If you wish to remove items from your order to ship earlier, we require this request be submitted in writing to mojo@interiormojoll.com. If a customer proceeds with splitting an order, we will assume this customer understands that separate shipping/freight fees will be applied to each order.
-RETURNS:
Since all orders are produced to order, Please request a Return Merchandise Authorization (RMA) at mojo@interiormojollc.com Since all orders are produced to order, and we do not stock items, we do not accept returns. However, we want you to be happy and notable exceptions may be granted depending on each case. If our returns team authorizes the return, there will be a 25% restocking fee. Customers are responsible for shipping items back in the same packaging and in unused, resalable condition. We do not accept returns for custom merchandise. All sales are final.
-DEFECTS:
We have a distinctive look and feel. Nothing is intended to look new and in fact, should more closely resemble a vintage, historical, retro or found product. upscale distressing makes this worthy.
-MANUFACTURER or SHIPPING DEFECTS:
All claims must be submitted within three days of receiving the merchandise. Photographs of the defective item, the damaged packaging, the item number, and the invoice number must be submitted to mojo@interiormojollc.com for a Return Merchandise Authorization. (RMA).