Frequently Asked Questions

Shop online, or email mojo@interiormojollc.com for product guidance before ordering.

Complimentary economy shipping is available on domestic orders over $150. Review the shipping total before completing checkout. Contact us before ordering if your destination or delivery needs require a special quote.

Many items are made to order. Review the product listing and your confirmation for its current estimate. Production time and carrier transit time are separate; estimated dates are not guaranteed. Ask us about your deadline before purchasing.

Framed art and standard Vintage Vinyl® generally require approximately six weeks of production, subject to availability. Designer Throw Pillows generally require six to eight weeks. Preserved Botanicals vary by item; contact us for the current delivery estimate. Individual product estimates and confirmed order details take priority.

Available rush processing costs 6% of the order subtotal. Email us before ordering so we can confirm eligibility, timing, and the fee. Rush production does not automatically include expedited carrier shipping.

No. Custom art and vinyl cannot be rushed; acrylic and MDF items are excluded from Spicher rush production. Quick Ship applies only to designated available items. Ask us to confirm eligibility and timing before paying.

Review your checkout payment terms and emailed order confirmation carefully, including sizes, colors, quantities, personalization, address, and estimated timing. Contact us promptly about errors or a missing confirmation.

Email us immediately. We must confirm whether production allows the request; do not assume a change or cancellation has been accepted until you receive written confirmation.

Items may ship directly from a production partner and arrive separately. Contact us about backorder options, oversized deliveries, special labeling, Alaska, Hawaii, or international orders before purchasing. Any applicable quoted charges require your review; supplier wholesale fees are not automatically your retail charges.

Many items are made to order and are not eligible for change-of-mind returns. Email us before sending anything back. An exception requires written authorization and may carry a 25% restocking fee plus return shipping and handling. See our Return Policy.

Inspect immediately and email us as soon as possible, preferably within three days, so we can meet supplier claim deadlines. Include your order number, item information, and clear photos of the item, shipping label, box, and packing. Retain all packaging. Note visible freight damage on delivery paperwork and report carrier damage promptly.

Custom and personalized merchandise is final sale for change of mind. Rush, closeout, overstock, and international items may also have supplier-specific exclusions. Ask us before purchasing. Contact us about damage or defects regardless of a change-of-mind exclusion.

Obtain written return instructions first. Use the specified destination and protective packaging; items must meet the approved return conditions. We will confirm applicable deductions and refund timing after review. Do not ship directly to a vendor without authorization.

Start with subjects connected to your interests, experiences, memories, or the impression you want to make. Check dimensions, framing, materials, and hanging details on each listing. Choose signed editions where specifically identified.

Customization is item-specific. Many Classic vinyl designs permit changes; WILLIAMSBURG and Morris & Co. do not. Artisanry permits proportional resizing only. Ask us about your exact design, size, and message before ordering.

Where a proof is required, production begins after written approval. Check every detail carefully. Proof preparation and approval affect timing. We will confirm any customization charge before you proceed.

Ask us about available pattern sample sets and retail pricing before ordering. Individual colorway samples may not be available.

Two-ply vinyl with latex backing, approximately 1/16 inch thick. Ask us for manufacturer documentation if you need specific slip, fire, ingredient, or UV specifications; suitability depends on placement and use.

Use indoors only, including avoiding screened porches and covered patios. Floorcloths are loose-lay décor, not permanent adhesive flooring.

Use flat, even hardwood or tile; avoid carpet and uneven surfaces. Wide grout increases puncture risk. Treated floors must be fully cured. Extra rug pads are not recommended.

Dust-mop, then damp-wipe; use diluted hand soap if needed and rinse. No vacuums, scrub brushes, dish soap, abrasives, or harsh cleaners. Wipe spills promptly. Use 7/32-inch felt furniture pads; avoid dragging furniture and sharp heels.

Vintage distressing is intentional; manufacturing can produce color differences. Review samples where available.

No floor covering guarantees fall prevention. Keep the floor and mat clean, dry, flat, and appropriately positioned; check clearance and mobility needs before use.

Plantox is Interior Mojo’s name for the preservation approach behind our Preserved Botanicals: real botanical material treated to retain its decorative appearance without the routine care of living plants. It is a brand nickname, not a medical treatment.

Preserved botanical material is real. Some arrangements or other botanical products may contain artificial accents or mixed materials. Check the individual listing or ask us about a specific piece.

No watering, fertilizing, or pruning. Display indoors, away from direct sun and humidity; dust gently with a feather duster or cool, low airflow.

Manufacturer expectations vary: florals 3+ years; junipers, bonsai, and palms 7+; eucalyptus 10+. Conditions and handling affect longevity; these are not guarantees. Mojo’s own longer-lasting pieces illustrate personal experience.

Yes. Humidity can cause preservation liquid to seep. Keep away from water and protect nearby finishes. Natural leaf and color variations are expected.

These are decorative arrangements, not food or toys. Suitability depends on the species, container, accents, and placement. Ask us for item-specific information and display out of reach where needed.

We do not claim that preserved arrangements purify air. Their purpose is lasting botanical décor.

Email your dimensions, preferred colors, and intended location. We will confirm available options, pricing, and timing; approved custom pieces are final sale.

Check the individual listing for dimensions, fabric, insert, closure, and care instructions. Do not assume every pillow has the same construction or cleaning method.

We use the study of aesthetic experience as a perspective for choosing décor with personal meaning, sensory appeal, and intended expression. Responses vary; individual products are not proven treatments or guarantees of a particular brain or health outcome. Explore The Science.

Yes. Begin with one meaningful piece, then connect supporting colors, patterns, subjects, and materials across Art Series, Vinyl Mats & Rugs, Preserved Botanicals, Designer Throw Pillows, and Personalized Decor & Gifts.

Interior Mojo is an American business featuring American-made décor. Review each product’s origin and materials; contact us if you need confirmation about a specific item or component.